Summary:

The food runner is responsible for quickly and accurately delivering orders from the kitchen to customers at the restaurant, helping Waiters and Waitresses to maintain a clean environment for restaurant patrons throughout the dining experience.

General:

Operate all dining areas to guarantee the most qualified customer service.

Financial:

Adhere to the company high standards of service to increase the customer satisfaction and more customers come to the restaurant contributing to the sales and operational profitability.

Food Safety & Planning:

• Enforce sanitary practices when serving food, beverages, desserts, etc.
• Responsible for ensuring consistent high quality of service.
• Maintain professional restaurant image, including restaurant cleanliness and appearance standards.

Guest Services:

• Ensure positive guest service in all areas assigned to the restaurant.
• Ensure that service always exceeds company standards of excellence.

Operational Responsibilities:

• Deliver food orders from the kitchen to customers’ tables rapidly and accurately.
• Act as the contact point between Front of the House and Back of the House staff.
• Communicate food orders to chefs, paying attention to priorities and special requests.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Ensure food is served in accordance with safety standards.

Skills:

• Experience as a Food Expeditor or similar entry-level role in a restaurant
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment

Qualifications:

• Degree in hospitality or restaurant management is a plus
• High School diploma or equivalent
• Proven experience as a food runner
• Must be eligible to work in the United States.

Accountabilities:

• Keeps Ownership promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events).
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Giuseppe And The Lion policies and procedures.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• At all times the Food Runner provides a favorable image of Giuseppe And The Lion to promote its “We Care” philosophy while creating “Yes’s” as much as possible for our customers.
• Performs other duties and responsibilities as required or requested.

Working Conditions:

• Typical work week = (20-40) hours
• Flexibility to work in shifts, including weekends, evenings and holidays

Summary:

The host is responsible for greeting and seating guests, managing reservations, and providing a positive first impression of the restaurant.

General:

To provide exceptional customer service and create a warm and welcoming atmosphere for guests, while efficiently managing guest flow to ensure a positive dining experience.

Financial:

Adhere to the company high standards of service to increase the customer satisfaction and more customers come to the restaurant contributing to the sales and operational profitability.

Food Safety & Planning:

• Responsible for ensuring consistent high quality of service.
• Maintain professional restaurant image, including restaurant cleanliness and appearance standards.

Guest Services:

• Ensure positive guest service in all areas assigned to the restaurant.
• Ensure that service always exceeds company standards of excellence.

Operational Responsibilities:

• Greeting guests as they arrive at the restaurant
• Seating guests at appropriate tables
• Managing reservations, including taking phone calls and answering customer inquiries
• Assisting guests with special needs, such as seating arrangements for large parties or accommodating accommodation requests
• Keeping the host stand and dining room organized and clean
• Handling any customer complaints or issues that may arise
• Answering questions about menu items and daily specials
• Providing guests with a warm and welcoming experience
• coordinating and communicating with servers and kitchen staff to ensure efficient seating and service
• Train new hosts (If needed)

Skills:

• Understanding of hygiene and food safety rules
• Customer service skills
• Ability to multitask and remain calm and professional in a fast-paced environment
• Knowledge of the restaurant’s menu and specials
• General knowledge of the food service industry
• Organizational skills

Qualifications:

• Bachelor Degree
• Sales Background
• Work experience as a restaurant host or prior experience in a similar role
• Must be eligible to work in the United States.

Accountabilities:

• Keeps Ownership promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events).
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Giuseppe And The Lion policies and procedures. 
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness. 
• At all times the Host provides a favorable image of Giuseppe And The Lion to promote its “We Care” philosophy while creating “Yes’s” as much as possible for our customers. 
• Performs other duties and responsibilities as required or requested.

Working Conditions:

• Typical work week = (20-40) hours
• Flexibility to work in shifts, including weekends, evenings and holidays